Returns & Exchanges
At BETAFPV, we stand by the quality of our drones and components, offering a 30-day return window for items in original, unused condition to ensure your flight experience is nothing short of exceptional. If you encounter a technical defect or simply changed your mind, our dedicated support team is here to assist with your return or exchange request.
Submit a Support Ticket
Contact our customer service team through the official support portal with your order number and a brief explanation of the reason for the return.
Technical Assessment
For drone electronics or flight controllers, our engineers will review any provided footage or logs to determine if the issue is a manufacturing defect or user-related damage.
Ship the Item Back
Once authorized, securely pack your items in their original packaging and ship them to our designated regional warehouse using a tracked shipping method.
Inspection and Refund
Upon receipt, our team will inspect the hardware to verify its condition and process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing